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Return to shopOrdering & Shipping
We make sure to process all orders quickly and efficiently so you get your items on time. Estimated delivery timelines:
- Order Processing:
Typically takes 3 to 4 business days before shipment. - Delivery Time:
- Standard Shipping: Reaches you in 8-12 business days after being shipped.
- Expedited Shipping: Delivered within 5-8 business days after dispatch.
Yes, we provide worldwide shipping, so no matter where you live, you can place an order and get it delivered.
Once your order is dispatched, you’ll receive an email with tracking details. You can also check your status anytime by visiting our Order Tracking page and entering your order number and email address.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Yes, but you must request a change within 48 hours of placing the order. Email us at support@hollywoodcosplay.com with your order details, and we’ll assist you.
We offer two shipping options:
- Standard Shipping: Arrives in 8-12 business days.
- Expedited Shipping: Delivered in 5-8 business days (Extra charges apply).
If you get an item that is defective or different from what you ordered, don’t worry! Just email us at support@hollywoodcosplay.com within 48 hours with:
- Your order number
- A description of the issue
- Clear photos showing the defect
Our team will review your request and offer a replacement or refund, depending on the situation.
Returns & Exchanges
Yes! If you’re unsatisfied with your purchase, you can request a return or exchange within 14 days of receiving your order. Visit our Returns & Exchanges page for full details.
If the return is due to a mistake on our part (wrong or defective item), we cover the return shipping cost. Otherwise, the customer is responsible for the shipping charges.
Once we receive and inspect your returned item, refunds are processed within 1-2 business days and credited back to your original payment method.
Payments & Discounts
We accept multiple secure payment options, including:
- Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
- PayPal
- Apple Pay & Google Pay
Yes! We frequently run sales and exclusive discounts. Subscribe to our newsletter or visit our website to check current promotions.
Yes! Our website uses secure encryption technology to protect your payment information, ensuring a safe shopping experience.
Custom Orders & Special Requests
Yes! We provide custom jackets, vests, and outfits tailored to your preferences. If you have a specific design in mind, email us at support@hollywoodcosplay.com to discuss your request.
Custom orders usually take 2-3 weeks for production, depending on the complexity of the design.
Yes, we accommodate custom size requests. Provide your measurements at checkout or email us for assistance.
General Questions
Currently, we operate exclusively online, allowing us to keep prices competitive while offering a wide range of styles.
Each product has a detailed size chart on its page. For complete sizing information, visit our Size Guide page.
You can contact us through multiple channels. Our Live Chat is available on the website for instant support. You can also reach us on WhatsApp at +1 (669) 326-8512 for quick assistance. For detailed inquiries, you can email us at support@hollywoodcosplay.com. We are also active on Facebook, Instagram, and Twitter, where you can message us directly for updates or assistance.
Need Help? We’re Here for You
If you have any questions or need immediate assistance, our customer support team is ready to help. You can connect with us through Live Chat for real-time support or use the Contact us button to reach out via email.
Our team is available to assist you with any inquiries related to orders, shipping, custom requests, or general questions.